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  • Pacific Jewel

  • Day 4 - Suva

  • Day 5 - Port Denarau

  • Day 6 - Dravuni Island

  • Day 9 - Vavau

  • Day 13 - Isle Of Pines

Polynesian Explorer Cruise - 15 nights

152 reviews

Twin cabin from

$1768

per person view

Quad cabin from

$951

per person view

Polynesian Explorer Cruise - 15 nights

Twin cabin from

$1768

per person view

Quad cabin from

$951

per person view

Polynesian Explorer Cruise - 15 nights

Twin cabin from

$1768

per person view

Quad cabin from

$951

per person view

123 people have booked this deal

Set sail from Auckland on your 15 nights Polynesian Explorer Cruise on the P&O - Pacific Jewel.

Ports of Call

Auckland, Suva, Port Denarau, Dravuni Island, Savu Savu, Vavau, Nuku alofa, Isle Of Pines, Auckland.

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Sailing Dates

Departs: Mon, Sep 4, 2017
Arrives: Tue, Sep 19, 2017
Cruise code: J738N

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Package Includes

  • Accommodation with private ensuite
  • Full breakfast
  • Buffet or a la carte lunch menu
  • Buffet or 4 course a la carte dinners
  • Musical stage shows and entertainment
  • Special guest entertainers
  • Fully supervised children's programs for ages 3 to 17 years
  • Flat screen TV for in-cabin entertainment
  • Latest release movies (in cabin and on big screen)
  • Complimentary toiletries
  • In cabin safe

 

Show more

123 people have booked this deal

Set sail from Auckland on your 15 nights Polynesian Explorer Cruise on the P&O - Pacific Jewel.

Ports of Call

Auckland, Suva, Port Denarau, Dravuni Island, Savu Savu, Vavau, Nuku alofa, Isle Of Pines, Auckland.

Show more

Sailing Dates

Departs: Mon, Sep 4, 2017
Arrives: Tue, Sep 19, 2017
Cruise code: J738N

Show other sailings

Package Includes

  • Accommodation with private ensuite
  • Full breakfast
  • Buffet or a la carte lunch menu
  • Buffet or 4 course a la carte dinners
  • Musical stage shows and entertainment
  • Special guest entertainers
  • Fully supervised children's programs for ages 3 to 17 years
  • Flat screen TV for in-cabin entertainment
  • Latest release movies (in cabin and on big screen)
  • Complimentary toiletries
  • In cabin safe

 

Show more

123 people have booked this deal

Set sail from Auckland on your 15 nights Polynesian Explorer Cruise on the P&O - Pacific Jewel.

Ports of Call

Auckland, Suva, Port Denarau, Dravuni Island, Savu Savu, Vavau, Nuku alofa, Isle Of Pines, Auckland.

Show more

Sailing Dates

Departs: Mon, Sep 4, 2017
Arrives: Tue, Sep 19, 2017
Cruise code: J738N

Show other sailings

Package Includes

  • Accommodation with private ensuite
  • Full breakfast
  • Buffet or a la carte lunch menu
  • Buffet or 4 course a la carte dinners
  • Musical stage shows and entertainment
  • Special guest entertainers
  • Fully supervised children's programs for ages 3 to 17 years
  • Flat screen TV for in-cabin entertainment
  • Latest release movies (in cabin and on big screen)
  • Complimentary toiletries
  • In cabin safe

 

Show more

Selected Configuration

Need a booking group of 5 or more cabins?

No credit card is needed to hold a cabin for up to 5 days

Inside

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Oceanview

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Balcony

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Please note: All prices featured are NZD per person (unless otherwise stated), and include non commission fares (taxes, fees and port expenses). Prices and availability are subject to change due to changes made by the Cruise Companies. Prices quoted are based on payments made via BPAY or bank transfer. Visa and Mastercard payments incur a 1.5% transaction fee.

  • Depart: Mon, Sep 4, 2017 @ 16:00
  • At Sea

    Tue, Sep 5, 2017

  • At Sea

    Wed, Sep 6, 2017

  • Arrive Thu, Sep 7, 2017 @ 08:00

    Depart Thu, Sep 7, 2017 @ 18:00

  • Arrive Fri, Sep 8, 2017 @ 08:00

    Depart Fri, Sep 8, 2017 @ 18:30

  • Arrive Sat, Sep 9, 2017 @ 08:00

    Depart Sat, Sep 9, 2017 @ 18:00

  • Arrive Sun, Sep 10, 2017 @ 08:00

    Depart Sun, Sep 10, 2017 @ 18:00

  • At Sea

    Mon, Sep 11, 2017

  • Arrive Tue, Sep 12, 2017 @ 08:00

    Depart Tue, Sep 12, 2017 @ 18:00

  • Arrive Wed, Sep 13, 2017 @ 07:00

    Depart Wed, Sep 13, 2017 @ 16:00

  • At Sea

    Thu, Sep 14, 2017

  • At Sea

    Fri, Sep 15, 2017

  • Arrive Sat, Sep 16, 2017 @ 08:00

    Depart Sat, Sep 16, 2017 @ 18:00

  • At Sea

    Sun, Sep 17, 2017

  • At Sea

    Mon, Sep 18, 2017

  • Arrive: Tue, Sep 19, 2017 @ 07:00
Total length of cruise: 15 nights View Pricing

Set sail from Auckland on your 15 nights cruise on the P&O - Pacific Jewel to:

  • Vessel: P&O - Pacific Jewel
  • Year: 1991
  • Beam: 32.00ft
  • Cruising speed: 20kn
  • Onboard Currency: Australian Dollars
  • Tonnage: 70,310
  • Voltage: Australian 220v
  • All Main Meals Included
  • Casino
  • Duty Free Shopping
  • Guest Entertainers
  • Jogging Track
  • Live Music
  • Themed Party Nights
  • Length: 811ft
  • Draft: 26.00ft
  • Kids Club: Turtle Cove, Shark Shack, HQ and HQ+
  • Refurbished: 2015
  • Vessel: P&O - Pacific Jewel
  • Year: 1991
  • 24-Hour Room Service
  • Art Auctions
  • Dance Classes
  • Fitness Centre and Gym
  • Internet Facilities
  • Kids Club
  • Medical Centre

P&O - Pacific Jewel Overview

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Balcony Cabin

  • Private balcony with outdoor furniture~
  • Sitting room area
  • Twin beds that covert to a queen-size bed.
  • Air-conditioning with personal controls
  • Ensuite with complimentary toiletries and hairdryer
  • Flatscreen TV for in-room entertainment
  • Wardrobe and writing desk and chair
  • Fridge
  • Telephone and safety deposit box
  • 24-hour room service*
  • Bathrobe and slippers*

*Charges apply
~Some balconies are metal fronted instead of Glass.

Cost Included Dining Options

Waterfront Restaurant

The Waterfront Restaurant is a modern, stylish restaurant offering, full service, a la carte dining. You can choose from the regular menu or the ever changing range of specials, and the young ones will love the selection on the kid's menu.

Family style share platters are popular features on the Waterfront Restaurant menu. Designed for four to six people to share, choose from platters such as Honey and lemon whole roasted chicken with bread stuffing, natural gravy, charred onions and root vegetables, or baked, rustic beef and onion pie in Shiraz sauce with roasted vegetables.

Located on Deck 7.

The Pantry

Exclusive to P&O The Pantry is a brand new dining experience like nothing you've seen on a cruise before. Say good bye to the traditional cruise buffet and hello to freshly made food from around the world. It's the perfect venue for a quick bite or long lunch and the best bit, it's included in the your fare.

The Pantry provides an all inclusive dining experience for breakfast, lunch and dinner, with delicious food and a contemporary café vibe, replacing the former buffet area on deck 11.

Inspired by modern Australia, Hook's Fish and Chips feels like a beachfront restaurant. Mexicana embraces its Aztec look. The sleek façade of the Sugar Bar is the perfect backdrop to the rainbow colours of the decadent sweets and cakes on display. It's no surprise that Fat Cow carvery is all about meat. Curry House dishes up modern Indian while Stix serves up tantalising Asian fare. Drinks are all sorted at the blue and white tiled Coffee Bar.

Choose from communal long tables to lounge chairs and high tables, with scattered pictures, plants, fruit bowls and books adding to the relaxed urban café feel, created by Tillberg Design of Sweden.

  • Kettle & Bun:Kettle & Bun offers freshly baked bread, expertly crafted sandwiches, great tasting salads and mouth-watering soups. It seems unfair to choose just one, so mix and match for your perfect combo.
  • Fat Cow:Vegetarians beware, at Fat Cow there's more meat than you can imagine, offering the finest cuts to send meat lovers into a flutter. Try tender carvings, roast chicken (using our own secret recipe), succulent legs of lamb, cured hams, roast pork racks and beef scotch fillets that melt in your mouth. It's all sourced from local producers and served with a wide selection of rustic sides and condiments to create the perfect roast dinner.
  • Sugar Bar:Discover a mouth-watering selection of cakes, pastries and individual desserts all freshly made onboard at Sugar Bar. If you're in the mood for something sweet, bring the family for some handmade desserts to top off any meal.
  • Mexicana:Our soft or hard shell tacos filled with favourites like homemade salsas and pickles, chilli, guacamole, fresh lime and cheese will impress even the seasoned salsa connoisseur. It's a fresh and spicy treat to enjoy anytime.
  • Stix:China, Korea, Indonesia, Vietnam, Malaysia, Thailand, Myanmar - they all have their own word for 'chop sticks', so onboard we just call them Stix! Indulge your passion for Asia's finest cuisines including traditional rice dishes, the freshest stir-fries, sizzling noodles and heart-warming dumpling soups. And don't miss our famous P&O Laksa!
  • Hook's Fish & Chips:Surf and turf goes casual with P&O's Fish & Chips. Serving up crispy battered fish and hot chips with the perfect amount of crunch, this onboard 'fish and chip shop' knows how to please. Get your hands on the freshest seafood and daily specials like salt and pepper squid, lemon and herb calamari rings or crumbed scallops. Yum!
  • Curry House:Where does the best curry in the world come from? Right here at P&O! Curry House is a smorgasbord of classic curry flavours and authentic dishes. Whether you're enjoying an old favourite or trying something new (like the renowned P&O tandoori), you'll love the incredible range, complemented by homemade breads, chutneys, raitas and pickles.

Located on Deck 11.


Cost Required Dining Options

The Cafe

Calling all chocoholics! When you are craving a chocolate fix while onboard a visit to The Cafe will hit the spot. Try the warm chocolate volcano with a melting heart of pure chocolate or the freshly baked Belgian waffles, served with chocolate sauce of course.

Open from early in the morning until late at night and located on deck 12 right near the pool, The Cafe is the perfect spot to grab a quick snack, coffee or cocktail.

Located on Deck 12. Pay per item.

Charlies Bar

Open from early in the morning until late at night, Charlie's Bar is a great place to sit back and take in all of the action unfolding in The Atrium.

Here you can purchase espresso coffee, specialty teas, pastries, cookies and cakes by the slice.

Located on Deck 5. Pay per item.

Luna

Spice it up and explore the flavours of Asia with a banquet style dinner at our specialty restaurant, Luna. During each cruise the menu will rotate between a variety of Asian cuisines.

Favourite dishes on the Thai-inspired menu include the traditional massaman beef curry; think melt-in-your-mouth beef in a creamy coconut curry which includes peanuts and chunks of potato.

One of the more innovative dishes on the Thai menu is the pork cheeks with caramel dressing and grapefruit salad. The chefs roast the pork cheeks until they are crispy and tender before slicing them into cubes and pouring a spicy caramel dressing on top - a sauce melded with star anise, red wine vinegar and lime juice. To complement the rich flavours of the meat the dish is then garnished with coriander, Thai mint and Thai basil.

Located on Deck 12. Surcharge of AUD $29.00 per person applies.

Salt Grill by Luke Mangan

Celebrity chef Luke Mangan brings his reputation, talent and flare to Salt grill’s exquisite menu. This stand out restaurant brings the very best of fine dining and the finest Australian wines exclusively to P&O Cruises, all for a fraction of the price you pay on land.

One mouthful of Luke Mangan’s luscious signature dish, Salt grill crab omelette, enoki mushroom salad and miso broth, and you’ll know why this award winning Australian chef is celebrated around the world.

Surcharge of AUD $49.00 per person applies (3 course Evening Meal), AUD $35 for Lunch (sea days only) or AUD $20.00 per person for High Tea.

Chef's Table

For a meal that is equal parts memorable and mouth-watering, join us at Chef's Table.

Your evening starts with a cocktail and canapes reception hosted by the Executive Chef, followed by an exclusive tour of the galley. Once seated, the Executive Chef will introduce each course and its expertly matched wine.

It's your job to relax amongst great company and indulge as we serve up this extraordinary dining experience.

Located in the Waterfront Restaurant on Deck 7. Bookings essential once onboard. Charges apply.

The Grill

When the weather's just too good to go inside to eat you can grab a casual meal from The Grill and enjoy it on the the top deck overlooking the pool. The selection includes a gourmet beef burger, a pulled pork burger, hot dogs, nachos, pizzas, meat pies and chips.

For a classic Aussie dining experience you can also purchase a bucket of prawns or chicken wings. What could be better than lounging by the pool, enjoying some sunshine and nourishing some morsels along with a chilled beverage.

Located on Deck 12.

New Zealand Natural Ice Cream 

Why stop at one scoop? Try all your favourite flavours onboard at New Zealand Natural ice cream. 

Located on Deck 12.

Room Service

You can also order from our 24-hour room service menu.

Charges apply.


Deck 14
Ship Key Map

Spa

Aqua Health Spa on the Pacific Jewel

Aqua Health Spa

Unwind with some rejuvenating 'you' time. At our onboard day spa you can loosen your muscles, relieve your tension and clear your mind. And we're not just talking facials and massages.  Reflexology, acupuncture, men's treatments, even teeth whitening are all on the menu.

And if you're not feeling quite prepped for the poolside, we've got you covered with spray tans, body scrubs, and the full service range of a hair and beauty salon.

Aqua Health Spa Fitness is open daily though we suggest you make a booking on embarkation day for an appointment time which suits you.

Charges apply.

Terms of booking on this website

Information disclaimer

The rates on this website are often heavily discounted. This is due to our negotiated rates and bulk buying power. On very rare occasions, a rate may be displayed incorrectly due to our, or the cruise operator's error. In such a case, if you make a reservation enquiry with us at a quoted rate that is incorrect, we will notify you of any price change and give you the option to proceed or cancel. We make every effort to keep information on our site up to date, but we cannot guarantee this website is free of errors or omissions and retain the right to update or change the information published at any time.

Liability

To the extent permitted by law we/the owners of this website will not be liable to you or to any third party (whether in contract, tort, or otherwise) for any direct, indirect or consequential loss or damage (including but not limited to any accident, injury, delay or loss of enjoyment) arising out of your reliance upon information contained on this website, including but not limited to your use (or inability to use) any products or services described or procured through this website. When making a reservation via this website or over the phone, we ask you to agree to the terms and conditions displayed. Your reservation and cruise holiday will be governed by the terms of the agreement and any other documentation or information provided to you before you depart. Our total liability to you in relation to your use of this website and the information contained on this website will not exceed the dollar amount of the deposit we have received from you in relation to your booking. Refunds will not be made for bookings cancelled due to inclement weather. We strongly recommend that you take out travel insurance. Your use of this website is governed by the laws of Victoria and the jurisdiction of the Victorian courts.

Booking information

To reserve a cabin(s), you must complete our reservations enquiry form which is easy to follow and secured with the latest encryption technology.

Alternative you can contact us by -

  • Email Cruise Republic on cruise@cruiserepublic.info
  • Telephone 1300 44 00 26 (Australia) or 0800 122 129 (New Zealand)

At the time of reservation you must provide us with your full name as it appears on your passport as well as your date of birth. By making a booking with us through any of the three methods you will be deemed to have agreed to our information, Terms and Conditions.

Once you have submitted your enquiry through our website, you will receive a “CR” reference number and a bounce back email to the email address provided. This reference number is confirmation we have received your enquiry and we will come back to you shortly with the details of your booking – please be aware, this is not a confirmation and is only a summary of your booking request. We will hold the cabin in your name “for up to 5 days” as controlled by the cruise line themselves. On some cruises, the payment may be required on the day of booking or within 1-5 days of making the booking as controlled by the cruise line.

Once we have held a cabin, we will contact you via phone or email, to advise of availability and confirm the price and details. A booking is confirmed when you have been received an email confirmation notice and should you wish to proceed, we will provide you with our payment options to make your deposit payment (or full payment if the cruise is within 90 days). Your payment then becomes subject to the cancellation policy of the cruise line and Cruise Republic. These are stated in the terms and conditions. When your booking has been confirmed with a deposit payment we will send you your cruise booking number with the cruise line. Once you receive your confirmation, please check your details carefully and notify us immediately if there are any incorrect details, as it may not be possible to make changes at a later date without incurring a penalty. If you are booking via phone, please first make sure you have read the terms and conditions. Our reservations consultant will ask you if you have read the terms and agree to them before proceeding. The onus is always on the customer to ensure they make themselves fully aware of the terms displayed on our website.

Information disclosure

In booking on/via this website you acknowledge that we disclose your information to your selected Cruise Ship company/operator.

Amendments

Once you have paid a deposit against your cruise, any changes made to the booking will incur an amendment fee of $50 plus and applicable fees set you by the cruise line. Please see the Cruise Company's terms and conditions for cancellation and amendment policy.

Cancellations

Once a deposit is made towards your cruise holiday it is deemed that you have accepted our terms and conditions, so are subject to any cancellation fees. Bookings cancelled after the deposit is paid, will incur a cancellation fee of $200 per cabin plus any additional cancellation fees set out by the cruise line. There are no cool down periods. Please see the Cruise Company's terms and conditions for cancellation and amendment policy.

Due to the issuing of refunds via Cheque by the cruiselines, refunds can take 4-6 weeks to reach us should you be entitled to any refund.

Payments

Payments towards your cruise holiday made by credit cards are subject to a transaction fee of 1.5% for Visa and Mastercard payments. We also accept AMEX which incur a 3.2% credit card fee. Debit cards are processed like a credit card therefore credit card fees will apply per transaction. Payments made by bank deposit do not incur any transaction fees nor do payments made using the BPAY payment system. Please be aware payments made via bank deposit or BPAY within 24 hours of your booking expiring will require a legitimate receipt/screen shot of payment emailed through.

Onboard Credits

On selected departures we will offer you onboard credits & these may not be combinable with all cabin categories and promotions. We will send you through a confirmation which will confirm if the onboard credit is available against your booking. Making changes to your reservation could result in any onboard credits being removed. Once you have embarked the ship, the onboard credit will be applied to your onboard account to use towards any onboard purchases. Any unused portion of the Onboard Credit will expire at midnight on the last night of your cruise and is not redeemable for cash at any time.

'Guarantee' (GTY) Bookings

From time to time, we may offer you the option of making what we call a 'Guarantee (GTY) booking. This means you may book a stateroom of a guaranteed category type (Inside, Outside, Balcony) on your chosen ship and cruise. However, the exact grade, number and location of the stateroom on the ship will be allocated at the cruise lines discretion and at any time until checking in at the Port. Once your GTY stateroom has been allocated to you, we are unable to accept any changes requested by you. The benefits of a GTY stateroom are that after your booking has been confirmed, the cruise line may (at their discretion) upgrade your stateroom to a higher classed category to that originally booked at no extra charge to you. In any event, you are 'guaranteed' the minimum category you decide to book at the time of the cruise including obstructed view cabins.
If travelling with Family and Friends where you require cabins to be near one another we strongly recommend for you not to book on a Guarantee.
We cannot guarantee your cabins will be assigned near one another, on the same deck, same side or forward/aft on the ship nor accept any requests.

Complimentary Upgrades

Depending on any last minute availability the cruise lines will automatically upgrade cabins to higher categories. The upgrades can place you towards the front of the ship, midships or at the back of the ship and not necessarily on a higher deck level (i.e.: Insides Deck 10 may be upgraded to Ocean view Deck 5). As the cruise lines cannot upgrade every booking, you should book a category in which you are happy to sail. Once the upgrade has been assigned, should you dislike the cabin location we are unable to accept any changes or requests and cannot be reversed.
If travelling with family and friends where you require cabins to be near one another we strongly recommend for you to decline the upgrades. The cruise line do not guarantee all of the cabins will be upgraded, or that they will be upgraded near one another.

Future Cruise Credits

While we are happy to apply your Future Cruise Credits from the cruiselines to your booking with us, this may affect your online discounted pricing. We will still do our best to provide competitive pricing based on the discount we can offer on the new cruise fare once the future cruise credits have been applied to your booking. Please note if Future Cruise Credits are applied after your deposit has been paid may affect your final balance.

Passport & Visa Requirements.

For all international cruises all passengers will require to be in possession of a valid passport. The passport must have 6 months validity from the cruise return date.
Visa's may also be required and at the sole responsibility of the passenger. Please check with the relevant embassies or a Visa Services company for assistance.
Cruise Republic will not take any responsibility for passport or visa requirements.

Please visit the following websites for assistance -

Australia:

  • Passports: https://www.passports.gov.au
  • Visas: Visa Link http://au.visacentral.com/?login=300041

New Zealand:

  • Passports: http://www.passports.govt.nz
  • Visas: Visa Direct www.visadirect.co.nz

Privacy

Privacy of your information is an absolute priority to us. When you book we request whether you are interested in receiving further offers from us. If you decline, we will not email you with such offers. We also always give you the opportunity to unsubscribe and opt out of receiving these emails. We treat your details as confidential and we NEVER disclose your information to third parties other than the supplier who is fulfilling your cruise holiday.

All amendments and any cancellations must be approved through the first person named on the booking. In the case of any in-cabin disputes our contract is with the first person named on the booking and we will only follow instructions given by them.

 

P&O Cruises - Terms and Conditions

Please note the terms and conditions listed below is a shorterned version. To view the full version (which you are bound by) please click here - http://www.pocruises.com.au/alreadybooked/pages/bookingpassagetermsconditions.aspx.

Introduction

These are the terms and conditions under which you book your cruise holiday and travel on any P&O Cruises product we sell you. You are bound by these terms and conditions, so it is important that you read them carefully.

P&O Cruises/We/Our/Us means Carnival plc. You are entering into this contract with Carnival plc trading as P&O Cruises, ARBN 107 998 443.

Certain laws such as the Competition and Consumer Act 2010 (Cth) and any applicable state based consumer legislation (from here known as ‘consumer laws’), are in place for your protection. They are designed to ensure our services are provided with due care and skill and are reasonably fit for a cruise holiday. These ‘Terms & Conditions’ do not alter any protection given to you by consumer laws.

Bookings

Each cabin booked represents an individual booking and can accommodate between one (1) and four (4) passengers, depending on the cabin configuration. Each booking will be allocated a unique booking number.

A booking, and payments on a booking, can only be made by a person aged 18 years or over.

Your agreement with us

When you first make a payment towards your cruise holiday, you represent that you have the authority from all passengers on your booking(s), to accept our ‘Terms & Conditions’ on their behalf. Parents/Legal guardians accept the ‘Terms & Conditions’ on behalf of their children, including those who travel in a separate cabin. Once we have received a payment on a booking, an agreement on these ‘Terms & Conditions’ becomes effective between all passengers on the booking(s) and Carnival plc.

FARE TYPES
From 20 April 2017, passengers will have the choice of three fare types when booking a P&O cruise. Clients looking for flexible refund conditions and other perks will appreciate our Value Plus and Value fares, while price-sensitive clients may be interested in our restricted Go fare, which will be open for booking at all times.
•  All guests in a booking must book on the same fare type and the fare type of a booking cannot be changed. To move to an alternative fare type, the booking will need to be cancelled and rebooked, and the Cancellation Policy will apply.

Go Fare - The no frills fare
•  Choice of room category at time of booking. An exact room number will be allocated (in the grade booked or higher) at P&O Cruises’ discretion at a later date.

•  Strict payment & cancellation conditions. 100% non refundable

Value Fare - Value adds and flexibility
•  Choice of specific room at time of booking, subject to availability

•  Flexible payment and refund conditions

•  Retail offer specific value-adds and past guest value-adds, when available

Value Plus - Value adds, premium perks and flexibility
• Drinks package for first two guests in the booking
• 250MB Wi-Fi package for first two guests in the booking
• Priority check-in and tendering, for the first 100 guests made on the Value Plus fare per cruise
• Choice of specific room at time of booking, subject to availability
• Flexible payment & refund conditions
• Retail offer specific value-adds and past guest value-adds, when available

Value adds for VALUE PLUS fares
- Drinks Package
On cruises of 7 nights or more, excluding our State of Origin and Melbourne Cup cruises, the first two guests (lower berths) on the booking will receive a Premium Beverage Package. To receive a Premium Beverage Package, a guest must be aged 18 years or over on the date of cruise departure. Any guest who is under 18 years of age at cruise departure, and is one of the first two guests in a room, will receive a Soft Drinks Package. On cruises of 6 nights or less, and State of Origin and Melbourne Cup cruises, the first
two guests (lower berths) on the booking will receive a Soft Drinks Package. The Premium Beverage Package includes unlimited glasses of Pepsi, Pepsi Max, Sunkist Orange, Lemonade, Solo, tonic water, soda water, ginger ale, 600ml bottled water, juice blends, mocktails, beer, ciders, wine, cocktails and spirits up to and including a value of AU$12 per individual item. Items exceeding AU$12 per item are not included and full charges will apply. Drinks can only be purchased one at a time by the guest who is entitled to the Premium Beverage Package. If multiple drinks are purchased at one time, the most expensive drink that is $12 or under, will be counted as part of the drinks
package and the other drinks will be charged to the guest’s onboard account.

The Premium Beverage Package does not include energy drinks, espresso coffee drinks, T2 teas, in-room bottled water and does not apply to room service, food, merchandise items, events, special promotions, sponsorships, charitable partnerships or tastings, beverage and merchandise packaged items, New Zealand Natural ice-cream products or cover charges. Service is subject to P&O Cruises’ Responsible Service of Alcohol (RSA) Policy, which includes an ability to restrict service. The Soft Drinks Package includes unlimited glasses of Pepsi, Pepsi Max, Sunkist Orange, Lemonade, Solo, tonic water, soda water and ginger ale. It does not include bottled
water, energy drinks, juice, mocktails, in-room bottled water or order made through room service. Drinks Packages are non-transferable and non-refundable (either when included as a value add, or as a separately purchased package). If a particular drink product is unavailable onboard, it will be replaced by P&O with a drink product of equal or higher value.


- Wi-Fi Internet Package
The Wi-Fi internet package provides up to a total of 250MB of data to be used onboard during the cruise. Wi-Fi internet service is supplied by satellite and as such, connectivity and access speeds may vary based on weather conditions and location.

Deposit Payments

Once you have decided on your holiday, we will need a deposit to secure your booking. It is essential that deposits are received by us within five (5) days from when the booking is made. If payment is not received within this time, your booking will be automatically cancelled.

On some cruises, the deposit may be required on the day of booking or within 1-5 days of making the booking, as controlled by P&O Cruises.

By making your deposit payment it is deemed that you have accepted the booking terms and conditions.

Final Payment

It is essential that you make final payment by the due date and in accordance with the type of fare you have purchased. If payment is not received by the due date, bookings will be automatically cancelled and our ‘Cancellation & Refunds’ policy will apply.

If you are making a booking within the ‘Final Payment Due’ period of your selected cruise, full payment is required at the time of booking.

Cruise Tickets

After you have paid your deposit, we will give you instructions to complete an online check-in “Cruise Personaliser” via the P&O cruises website. You will be required to enter in your passport information and nominate an emergency contact person.
Upon completion P&O cruises will will release the tickets to us and we will post these out to you in due course (within 40 days of your departure).

If this is not completed there will be delays with your documentation.

Please ensure you let us know if your postal address has changed.

Travel insurance

We strongly recommend you purchase appropriate international travel insurance at the time you pay your deposit. If you do not purchase travel insurance, you may not be able to recover cancellation charges, medical costs, repatriation and other expenses that may arise if things do not go according to plan.

Cancellation & Refunds

Although we would love to see you on board, we understand that plans can change. Should you need to cancel your booking, we ask that you notify your Travel Agent or our Cruise Contact Centre at your earliest convenience. The refunds or cancellation charges that will be payable depend on the amount of notice you give us, as follows:

Standard Cancellation Schedule - Prior to 20 April 2017 unless booked on a Pack N Go/Last Minute Deals**

Days Prior to Departure

Cancellation Charges

181 days or more

Full Refund*

180-76 days

Deposit Amount*^

75-43 days

25% of total fare*^

42-15 days

50 % of total fare*^

14 days or less

100% of total fare

Note: 'Total Fare' is the total amount payable to us for your booking.


 

Please note in instances where the deposit amount paid is higher than the 25%, 50% or 75% of the cruise fare, then the highest of the amounts is payable as the cancellation penalty.

^ Any additional fees charged by airlines due to cancellation or changes, will also be passed onto the passengers.

* An additional Cruise Republic cancellation fee of $200.00 per cabin will apply.

**Pack N Go/Last Minute Deals  Fare is fully non refundable and non transferable.


Value Plus and Value Fare Cancellation Schedule
- Made on or after 20 April 2017

Days Prior to Departure

Cancellation Charges

181 days or more

Full Refund*

180-76 days

Deposit Amount*^

75-43 days

25% of total fare*^

42-15 days

50 % of total fare*^

14 days or less

100% of total fare

 Note: 'Total Fare' is the total amount payable to us for your booking.

Go Fares are 100% non refundable

Please note in instances where the deposit amount paid is higher than the 25%, 50% or 75% of the cruise fare, then the highest of the amounts is payable as the cancellation penalty.

^ Any additional fees charged by airlines due to cancellation or changes, will also be passed onto the passengers.

* An additional Cruise Republic cancellation fee of $200.00 per cabin will apply.

Your fare

Your fare is determined by the fare type, the number of passengers in your cabin, its location on the ship, the amenities offered, port charges, government taxes and any applicable airfares including taxes and fees. Child fares, where available, only apply when children are the third (3rd) or fourth (4th) passenger in a cabin and are aged under 12 years or younger.

Fare changes

Once booked, your fare is only subject to any increased taxes. You will be notified of this before it is added to your fare or to your on board account.

Sometimes we will release promotional fares. These can be offered and withdrawn at any time. If after booking you decide to change to one of these promotional fares, you will need to cancel your existing booking and our ‘Cancellation & Refunds’ policy will apply.

Cabin Changes

When making a booking with a specific cabin number, please advise us or your Travel Agent if you do not want your cabin changed. This means that you would not be offered a complimentary upgrade to a higher priced category, if one was to become available. Please note that your cabin can still be changed for operational reasons, including when the number of people booked in the cabin is less that the number of beds in the cabin (for example, two passengers booked in a four bedded cabin).

Fuel supplement

We may elect to impose a fuel supplement at any time, in which case any additional fees will apply to new bookings only. The total price quoted to you at the time of booking will be inclusive of any applicable fuel supplement.

Booking changes

Once you have made your booking, please check your invoice, ‘Cruise Personaliser’, or with your  Agent to ensure the details are correct.

Should you need to make changes to your booking the following administration fees will apply:

Fare Type

Fee per name change

Value plus

$25 ^

Value

$25 ^

Go $75 per change per person ^

* One original passenger from the booking must always remain in the cabin. If the cancelling passenger was the only person that qualified the booking for a promotional fare (eg. past passenger fare), additional and remaining passengers will no longer be entitled to this promotional fare. The booking will revert to a different fare and the remaining passengers will need to pay the difference in cost, if any.

^ Additional fees charged by airlines will be passed on to the passengers.

Should you decide to upgrade/downgrade your cabin category or sailing date, any onboard credit benefits may drop.

Once you have paid a deposit against your cruise, any other changes made to the booking will incur an amendment fee of $50 plus any applicable fees set you by the cruise line.

Pregnancy

Passengers who will be pregnant during their cruise are required to supply a physicians ‘fit to travel’ note, including your estimated due date, prior to embarkation. We are unable to accept any passengers who will have entered their 24th week or later of pregnancy, by the end of the cruise.

Minimum age to travel

To ensure there is suitable supervision, there needs to be at least one passenger 18 years or older in each cabin. However, to accommodate families cruising together, children may occupy a separate cabin to their parent/legal guardian, providing one child is 16 years or over.

For cruises departing from an Australian port between 1 November and 7 January, any passenger under 19 years of age on the day they board the cruise, must travel in the same cabin as a responsible adult 19 years or older. In addition, from 8 January to 31 January, there is a limit on the number of passengers under 19 years of age who can travel unaccompanied. Once the limit is reached, a responsible adult 19 years or older must travel in the same cabin. We can advise you at the time of booking whether the limit applies to your booking. The responsible adult is accountable for passengers under 19 years of age in their cabin for the duration of the cruise, and the ‘Rights of the Captain’ will be applied to anyone who displays disruptive behaviour.

Due to limited neo-natal facilities onboard and at the destinations we visit, the following minimum ages apply-
Australia and New Zealand Domestic (Coastal cruises): 6 Months

All other Itineraries: 12 months

In addition, children under three (3) years must remain with their parent/legal guardian at all times.

Children & Teenagers

For the safety and enjoyment of all on board, there are limits on the number of children and teenagers that can be carried within different age groups. The age of the passenger on the day they board the cruise, is the age we use for the entire holiday. We can advise you at the time of booking whether we are able to accept bookings for children on the cruise you have chosen.

Parents/Legal guardians are responsible for children and teenagers at all times. If a child or teenager displays dangerous or disruptive behaviour, the ‘Rights of the Captain’ will be applied to both parent/legal guardian and child/teenager.

Children’s access to pools and spas may be restricted and adult supervision is required.

Children's Centres

Children less than two (2) years of age are welcome to use the Children’s Centre facilities under the direct supervision of their parent/legal guardian. To attend the Children’s Centres without a parent/legal guardian, children need to be two (2) years of age or over and toilet trained.

Use of the Children’s Centres requires daily registration and entry is on a first-come-first-served basis as places are limited. Group child minding for children 2-12 years is available between 10.30pm and 1am only for a fee.

Requirements to Travel

Passports, visas and vaccinations are your responsibility.

Without the necessary passport, visas and/or vaccinations, local authorities may deny you boarding, prevent you from going ashore, issue a fine or deny the ship entry into the port.

For international cruises (cruises that visit a foreign port), passports are required for all passengers and must be valid for a minimum of six (6) months beyond the date of the cruise return. In addition, travel on our cruises will not revalidate an Australian or New Zealand re-entry visa.

For domestic cruises (cruises that do not visit a foreign port), a valid passport or government issued photo identification is required (Queensland Proof of Age cards will not be accepted). For Australian passengers, a current Medicare card can be used for passengers under 18 years of age. For New Zealand passengers, an original or certified copy of the child’s birth certificate or a school pass with photo will be accepted.

Drinking and Gambling

The minimum age for drinking and gambling is 18 years. Guests under the age of 18 years will not be permitted in the Casino at any time, or in the night club after 10.30pm.

P&O Cruises are commited to the responsible service of alcohol. There may be times when we consider it appropriate to refuse the service of alcohol to a guest for any reason. As part of our commitmnt to the responsible service of alcohol and to ensure the safety and security of guests and crew, guests are prohibited from bringing alcoholic beverages onboard.

In addition, for cruises departing on or after 1 November 2014, the following restrictions apply to non alcoholic beverages being brought onboard:

  • Plastic or glass bottled soft drinks (including water) and slab packs of canned soft drinks are not permitted to be brought onboard.
  • Each guest can bring onboard a maximum of 12 cans of soft drink loosely packed.

Please note all luggage, including hand and check-in, will be x-rayed at embarkation.

Any alcohol purchased ashore will be collected at the gangway for safe keeping and will be returned to you on the last day of your cruise.

Your Health

We care about the health and safety of our passengers. To assist, please advise us at the time of booking if you have any condition that requires medical attention, medication or special treatment. We may also ask you to complete a health questionnaire.

If a passenger has a condition that we decide may seriously affect the enjoyment, health or safety of themselves or any other person on board, we can refuse or cancel a booking, where necessary. We will give reasonable consideration when reaching this decision and will advise you as soon as possible. Provided you have given us all relevant information about the condition that we require when requested, you will be entitled to a full refund if we cancel your booking on the basis of this condition.

Passengers that need assistance should always be accompanied by a carer to help with day to day activities as our crew and medical staff are unable to act as personal carers.

On board Medical Centre

Each ship has a Medical Centre that is staffed by registered doctors and nurses, who are available during scheduled clinic times to provide medical care for everyone on board. They are also available 24 hours a day, 7 days a week for medical emergencies. Our Medical Centre is only for medical needs arising on board and cannot cater for treatments that you know you will require while on holiday.

We are not a healthcare provider and may not be held liable for the sickness, injury or death of any passenger arising from any advice, treatment, care, services or any omission by medical staff. These medical providers exercise their own medical judgement and expertise.

On board Medical Charges

All cruises on our ships are outside the scope of Australian Medicare, New Zealand Accident Compensation Corporation (ACC) and private health insurance. Consultations, treatments and medication are charged at private rates and must be paid by you and claimed through your travel insurance.

Ship & Itinerary Changes

We will do everything we reasonably can to make sure everything goes according to plan; however, sometimes changes can happen that may affect your holiday experience. This could include weather, mechanical difficulties, civil unrest or any other unforeseen circumstances.

In addition, we may charter all or part of the ship, or remove the ship from service where this becomes necessary. We may change the itinerary, ship or cancel the cruise due to operational or commercial requirements.

We will notify you of these changes as soon as we can. Where we cancel a cruise or make a significant change to the ports in your itinerary prior to departure, you will have the choice of:

  1. the new itinerary;

  2. transferring all monies paid to an alternative cruise of comparable standard, if available; or

  3. cancelling the cruise for a full refund of your fare paid.

Once your cruise has commenced, if we are required to change the itinerary or cancel the cruise due to safety, maritime law, severe weather or to protect human life or health, we are not required to provide any compensation unless consumer laws provide otherwise. With this in mind, please do not make any important arrangements or meetings based on the proposed itinerary.

Rights of the Captain

If a passenger seriously affects the safety, well-being or enjoyment of themselves or any other person on board, the Captain has the right to confine, sedate or disembark the passenger. In such cases, we are not responsible for any expenses including your return home. In addition, you will not be entitled to any refunds. While the Captain will always act reasonably in these circumstances, you accept that the safety, well-being and enjoyment of everyone on board, comes first.

Leaving the cruise early

If you are required, or choose, to leave the cruise for any reason (unless caused by our proven negligence or failure to provide services with due care and skill and that are reasonably fit for purpose), we are not responsible for any expenses, including your return home. This also applies if you do not return to the ship in time for sailing after a port visit. If we assist with any costs, you will need to repay us on your return. In addition, you will not be entitled to any refunds.

Legal Matters

In the unlikely event you have reason to take legal action, you agree to use all reasonable efforts to bring the issue to our attention as soon as possible.

This contract is governed by the laws in force in New South Wales. You agree that any action you bring against us will be brought in New South Wales.

If you have a claim against us, you agree only to bring action against us and not any of our related bodies corporate as defined in the Corporations Act 2001(Cth).

Where consumer laws and other laws permit us to exclude our liability, we will not be liable for:

  • loss of, or damage to, any luggage or other belongings

  • sickness, injury or death, unless caused by our proven negligence or failure to provide services with due care and skill and that are reasonably fit for purpose.

In addition, our liability will be reduced in proportion to any negligence or fault on your part.

Privacy

Privacy laws safeguard your personal details.

Personal Information

During the booking process and your cruise holiday, we ask for information about you. We collect this information so you receive the highest level of personalised service. After your holiday, your information is stored so we can inform you of any special offers, or obtain feedback. If you do not wish to receive such offers or be contacted to provide feedback, please let us know. We may also be required to pass your information on to various third parties such as immigration officials, service providers and insurers.

If you consult the medical staff on board, any information shared with them may be made available to relevant people within our own organisation and also externally to medical specialists, insurance providers and our professional advisors.

Security Cameras

For the safety and security of our passengers and crew, we use Closed Circuit Television (CCTV) to monitor and record public areas on board all our ships. If necessary, this footage may be viewed by our own personnel, advisors and external parties with a relevant interest. We are not responsible for any consequences arising from the viewing or other use of this footage.

If you would like to access your personal information or obtain a copy of our Privacy Policy, please contact us on:

Email: privacy@pocruises.com.au
Post: PO Box 2006
North Sydney NSW 2059

Alternatively, our Privacy statement can be found online at pocruises.com.au/privacy.

Standard Cancellation Schedule - Prior to 20 April 2017 unless booked on a Pack N Go/Last Minute Deals**

Days Prior to Departure

Cancellation Charges

181 days or more

Full Refund*

180-76 days

Deposit Amount*^

75-43 days

25% of total fare*^

42-15 days

50 % of total fare*^

14 days or less

100% of total fare

Note: 'Total Fare' is the total amount payable to us for your booking.


 

Please note in instances where the deposit amount paid is higher than the 25%, 50% or 75% of the cruise fare, then the highest of the amounts is payable as the cancellation penalty.

^ Any additional fees charged by airlines due to cancellation or changes, will also be passed onto the passengers.

* An additional Cruise Republic cancellation fee of $200.00 per cabin will apply.

**Pack N Go/Last Minute Deals  Fare is fully non refundable and non transferable.


Value Plus and Value Fare Cancellation Schedule
- Made on or after 20 April 2017

Days Prior to Departure

Cancellation Charges

181 days or more

Full Refund*

180-76 days

Deposit Amount*^

75-43 days

25% of total fare*^

42-15 days

50 % of total fare*^

14 days or less

100% of total fare

 Note: 'Total Fare' is the total amount payable to us for your booking.

Go Fares are 100% non refundable

Please note in instances where the deposit amount paid is higher than the 25%, 50% or 75% of the cruise fare, then the highest of the amounts is payable as the cancellation penalty.

^ Any additional fees charged by airlines due to cancellation or changes, will also be passed onto the passengers.

* An additional Cruise Republic cancellation fee of $200.00 per cabin will apply.

Please note the terms and conditions listed above is a shortened version highlighting the Cancellation and Refunds policy. To view the full version (which you are bound by) please click here - http://www.pocruises.com.au/alreadybooked/pages/bookingpassagetermsconditions.aspx.
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