An excellent experience with 3 generations of family. All totally loved the experience! The staff were excellent and the entertainment ... Wow????
It was great to have so many choices of foods catering for the fussy to the gourmet eaters in our group. I just loved the silver service evening meals each night - very spoilt indeed!????
Loved the cruise. Unfortunately, the scenic cruising in and around Wineglass Bay didn't take place due to extreme weather, but I didn't mind. I thought the Itinerary could have been better so that we arrived Friday night at Hobart so that people could take in the Salamanca Market on the Saturday.
Arriving Saturday night gave us Sunday with very little shops open. Maybe straight to Hobart arriving Friday night, all day Saturday in Hobart, Port Arthur Sunday, Wineglass bay on the way home then Phillip Island. I'm sure there is a reason for the order of the Itinerary, but such a shame to be in Hobart on a Sunday. Our Cabin Steward, Joseph was top notch. Our room was always clean and tidy yet we never saw him in there! We'll be back on Princess.
Two nights at White Bay - inconvenient but unavoidable. It's better the fault was identified while we were still in port. Being rudely woken early in the morning with an ear-splitting update COULD have been avoided.
Food bordered on inedible and the staff were rude and disinterested. A lady at the table next to us complained about her steak (we observed her trying to saw through it) and her meal came back to her over 30 minutes later. The air conditioning in the Pantry was non-existent, making dining an uncomfortable experience.
Entertainment was poor and trivia questions need updating. If you've been on the Eden or Aria in the last year you will know all the answers. Staff, in all areas, seemed like they were tired, bored and couldn't give a damn.
The public toilets were either blocked or dirty. The toilet blocked in our cabin and we were without a bathroom for the whole day despite numerous calls to housekeeping and reception.
Overall, the cruise was shabby and our promised refund is nowhere in sight. I contacted P&O and they said refunds were sent out on the 21st of December. Nearly a month later and I'm very quickly losing all faith in P&O. When my refund arrives I will definitely be cancelling a future cruise with this company.
P&O cruises have sunk to a very low level and I'm sure I'm not alone with this thought.
Dawn Princess cruise from Sydney to Vanuatu and New Caledonia over Christmas and New Year 2016/17 was fantastic. The crew, from the Captain down were very helpful, and they actually care about every individual onboard. Don't forget your travel insurance, but don't worry the Captain knows how to
get the very best medi-vac helicopters to meet up with the ship, and the crew are well trained in winching and helicopter evacuations. The Captain keeps you informed with gentle, polite announcements explaining why we twice diverted from the planned course. First time it was to meet up with a helicopter to take an ill patient (a passenger) off the ship and into Coffs Harbour, second time it was a crew member who was ill, and needed swift helicopter evacuation while we were in the South Pacific. As to the cabin steward, wow, he is simply the best - bed always made, pillows just so, chocolates on pillows every night, fresh towels all the time, tidy room, and ever so pleasant and informative to speak with. The crew helping passengers alight for tours - they are tops too, and the wait staff in the Florentine Dining Room - they are better than the best that the top Sydney restaurants employ. GO PRINCESS CRUISING and COME BACK NEW.
Decided to take the opportunity to come home from Christmas holidays relaxed and take a cruise. Fantastic way to spend the holidays, only downside was the weather which meant that a couple of the destination stops were missed. Our wait staff - Jayson and Min - were absolutely wonderful and did
everything in their power to make our dining experience one to remember. Definitely have the cruising bug now,
The golden Princes was a great ship boarding the ship in Melbourne was a very slow process 2.5hrs from arriving to boarding but everything else was great food temps could be improved and the size of the meals are small even having all 3 courses not all ways enough to fill you but you could always go
and get pizza or chips or ice cream but i would definitely cruise with them again