Cruise Line Updates

Due to the growing impact globally of the COVID-19 virus, cruise providers are taking voluntary precautions by temporarily suspending cruise sailings. 


The Cruise Sale Finder team is in close contact with our cruise line partners so that we can provide the best available information to our customers as this situation evolves.

 

We are also sorry to let you know that the Cruise Sale Finder business will no longer be operating from September this year.

  • If you have an existing booking it is protected and will be honoured, there is nothing you need to do. Your booking will be supported by the Cruise Sale Finder team as normal for sailings until 30 September.
  • For sailings from 1 October, your booking will be supported by the cruise line directly. We’re working closely with our cruise line partners to manage this transition, and you will receive communication from us by June regarding this handover.
  • If you have any Future Cruise Credit, this is already held directly with the cruise line and is still available for you.
  • If your cruise has already been suspended and your booking cancelled, we are still working through these and all refunds or Future Cruise Credits will be honoured.

Below are quick links to the latest updates direct from the cruise lines, including suspended sailing information and cancellation policies.  

Our cruise team are here to help. We’re currently experiencing a high volume of call and emails and are working through these in the order they are received.
Refunds are taking longer than originally expected to come back from the cruise lines, due to the sheer volume and the manual process to ensure these are actioned correctly.  We are expecting a 90 day turn around on these and once we receive it we will be able to refund you.

We kindly request that if you need help with a booking, please fill in the form once you have read all the information below so you have as such information as possible and one of our support consultants will contact you within the next 10 business days.

If you've left us a voice mail or sent us an email, please do not fill in this form. One of our support consultants will be in touch with you shortly.

Cruise Line Suspended Sailings (correct as per 23rd of July 2020)

If you have a cruise booking affected, please contact us to find out your options.

Cruiseline Cancelled Sailings Options outside Cancellation Dates
Carnival

Suspended Globally from 15 March - 29 October 2020.



N/A

 
Celebrity Suspended Globally from 15 March - 30 September 2020.  

Cruise with Confidence (effective from 6 May 2020):

Our enhanced program has additional features for all sailings booked by August 1, 2020, with departure dates through May 4, 2022. Existing bookings and new bookings made May 6, 2020 through August 1, 2020, are eligible for the Best Price and Best Offer Guarantee.

Best Price or Best Offer: If the fare on your sailing is reduced or the promotion gets better, give us a call and we’ll honor your choice right up to 48 hours before you sail.

Future Cruise Credit: You have up to 48 hours before you sail to cancel and receive 100% Future Cruise Credit to use toward any sailing through May 4, 2022.

Same Cruise, Same Price: Want to take the same cruise the following year for the same price and with the same promotion? You can. Simply make this change by August 1, 2020.

Additional information: https://www.celebritycruises.com/au/cruise-with-confidence

Cunard

Suspended Globally from 17 March until:

Queen Mary 2 and Queen Victoria - until 1 November 2020

Queen Elizabeth - until 23 November 2020
 


N/A
Holland America

Suspended Globally from 15 March - mid/end of 2020

N/A
P&O Australia

Australia & New Zealand Sailings: Suspended 14 March - 29 October 2020

P&O Assurance (introduced 30th April)
For any existing or new bookings made on cruises departing between June 15 to October 31, 2020, you can now cancel their booking for any reason up to 48 hours prior to departure and receive a Future Cruise Credit to the value of the original cruise fare paid to us, valid for use until 31 December 2021. To receive this benefit please contact us to apply.

P&O have also relaxed their payments policy to defer the final payment date to 30 days prior to departure.

Full information can be found here: https://www.pocruises.com.au/news-centre/notices-advisories/assurance

P&O UK

Suspended until 15 October 2020

N/A

Princess

Sailings 13 March - 31 October 2020 (Plus seasonal sailings until 15 December 2020)

Cruise with Confidence:

Temporary cancellation & final payment policies extended for cruises departing through April 30, 2021

We have temporarily revised our final payment dates and cancellation policies for voyages through April 30, 2021. 

- Cancel up to 30 days before you sail and receive a Future Cruise Credit for any cancellation fees and a refund of additional funds received to the original payment method.
- Final payment is due 60 days before departure, not our usual 90 days^.

Full Information can be found here: https://www.princess.com/plan/cruise-with-confidence/cancellation-final-payment-policy/

Royal Caribbean


All Sailings Suspended from 15 March - 30 September 2020 (Plus seasonal cancellations)

Cruise with Confidence:

Cancel any cruise that sets sail from now through April 30, 2022. Cancel at least 48 hours before your sail date, you’ll receive a Future Cruise Credit. The credit is valid to book and sail by December 31st, 2021 or 12 months after the date that you cancelled your original sailing — whichever is further.

In addition, we have added a “Lift and Shift” and “Best Price Guarantee” option to our Cruise with Confidence Program.

Additional information: https://www.royalcaribbean.com/aus/en/cruise-with-confidence

 

 

 

Cruise Line Travel Advisory Links:

Azamara - https://www.azamara.com/en-au/travel-advisory 

Blue Lagoon - https://www.bluelagooncruises.com/covid-19-travel-updates

Carnival AU - https://www.carnival.com.au/travel-advisory

Celebrity Cruises - https://www.celebritycruises.com/au/travel-alert

Cunard - https://www.cunard.com/en-au/contact-us/travel-health-advisories

Dream - https://www.dreamcruiseline.com/

Holland America - https://www.hollandamerica.com/en_US/news/coronavirus-travel-advisory.html

MSC - https://www.msccruises.co.nz/en-nz/About-MSC/News/Itinerary-Updates-Covid-19.aspx

Norwegian Cruise Line - https://www.ncl.com/nz/en/travel-alert/coronavirus

P&O AU - https://www.pocruises.com.au/news-centre/notices-advisories/ship-operations-pause

P&O UK - https://www.pocruises.com/travel-health-advisories

Princess - https://www.princess.com/news/notices_and_advisories/

Royal Caribbean - https://www.royalcaribbean.com/cruise-ships/itinerary-updates

Seabourn - https://www.seabourn.com/en_US/news.html

Viking - https://www.vikingcruises.com.au/oceans/my-trip/current-sailings/index.html

 

Please refer to your main destination's travel alert pages for further and up to date information:

Australia

https://www.homeaffairs.gov.au/news-media/current-alerts/novel-coronavirus

New Zealand

https://www.immigration.govt.nz/about-us/media-centre/news-notifications/coronavirus-update-inz-response

USA

https://www.cdc.gov/coronavirus/2019-ncov/travelers/index.html

Canada

https://www.canada.ca/en/public-health/services/diseases/2019-novel-coronavirus-infection/latest-travel-health-advice.html#s

 

FAQ’s:
 

Q. How do I contact you to change or cancel my booking?

A. We kindly request that if you need help with a booking please email cruise@cruisesalefinder.co.nz and one of our support consultants will contact you within 10 business days. Due to self-isolations and office closures, we have limited staff on phones, but all staff are dealing with emails from home.


Q. How long will my refund take to be processed?

A. Due to the volume of enquiries we are receiving, we have been informed by our suppliers that refunds may take up to 90 to process.

 

Q. Will my Future Cruise Credit carry over to my new booking or do I have to purchase it again?

A. No, it will need to be purchased again.

 

Q. What happens if my new booking is at a higher cruise rate? 

A. Guests will be responsible for paying any difference between the new cruise rate and their FCC. 

 

Q. Will I lose my Future Cruise Credit if I cancel my new booking? Or can I still use it on another booking in 2021?

A. No, you will not lose your Future Cruise Credit. The FCC remains attached to your profile and standard policies apply.


Q. When will my cruise resume?

A. Cruise lines have currently suspended sailings worldwide. We extend our apologies for the disruption to your holiday plans and trust you understand this decision was made with everyone’s best interest at heart. Please refer to your cruise lines website for up to date information.


Q. My cruise booking included flights and hotel stays. Do I need to call the airline or hotel?

A. No, if you booked a Flight+Hotel package with us we will do that for you.


Q. What about my flights?

A. If you have independent air, we encourage you to contact your airline carrier directly as they are being flexible with change fees.

 

Q. I have looked at my cruise lines website but I do not see my answer on there?

A. Some cruise lines are still working to update their new cancellation and amendment fee policies. Please check their websites periodically for updates.

 


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